- When your Commission establishes to not ever deal with the issue, or perhaps not to cope with your complaint today*, their document will then be closed.
- When your Payment chooses to deal with their criticism, we shall influence the next phase, which can include asking for an answer and you may an answer.
* The brand new Commission can decide never to deal with their criticism during the now when it establishes one to another type of procedure is obtainable so you can one manage their concerns.
At this action, we are going to query the Respondent to fill in an answer Function. This new Respondent gets 60 days to send your, brand new Complainant, and the Fee its finished setting. That is where the fresh new Respondent has the possibility to tell its variety of what happened.
Up coming, we are going to and ask you, this new Complainant, so you can fill in an answer Means. You are able in order to rebut some of the factors brand new Respondent mutual with its Effect Mode.
Read moreStep 4: You can expect Mediation and you may / or Conciliation into the activities
